Large-volume BPO programs

UBTCALL is a multilingual contact center based in Casablanca, Morocco, for companies running medium and large customer service, sales and back-office programs. Team size, languages, channels and ramp-up are scoped with you and set out in the quote. Your tools and CRM stay in place, and every request receives a written quote.

Request a written quote

How we run large programs

• Team size and ramp-up defined in the quote.
• Languages agreed for each team during scoping.
• Supervision and training organized per program.
• Continuity arrangements discussed during scoping.
• Your tools, telephony and CRM stay in place.
• A written quote on request.

What we scope with you

Topic	What we define together
Volume	Number of agents and expected contact volume
Languages	Languages required for each team
Channels	Phone, email, chat, messaging or back office
Hours	Coverage hours and days to staff
Tools	Your telephony, CRM and access setup
Ramp-up	Steps to grow the team over time
Reporting	Indicators and reporting format you need

Frequently asked questions

What is the minimum team size to start?

The starting size is defined together in the quote, based on your volume, languages and channels.

How does ramp-up work for a large program?

Ramp-up steps are planned with you during scoping and written into the quote, based on your volumes and languages.

Which languages can you recruit for?

The languages for each team are agreed during scoping and confirmed in the quote.

How is quality supervised?

Supervision, training and reporting are organized per program and agreed with you.

How is our data protected?

Agents work in your own tools and CRM. Access rules and data-protection requirements are defined with you in the contract.

All BPO services

UBTCALL — Casablanca, Maroc — [email protected] — +212-537-373777