UBTCALL runs inbound and outbound call center teams from Casablanca, Morocco. Our agents answer customer calls, handle orders and claims, provide first-level technical help and make outbound calls for your business, in the languages your customers speak and inside your own tools.
Inbound calls (customer service, orders, claims, after-sales), outbound calls (follow-ups, satisfaction calls, reminders), first-level technical support and escalation to your teams according to your procedures.
Agents work in the languages you choose from our rate card: Arabic, English, French, Spanish, Portuguese, Italian, Turkish, Polish, German, Dutch, Russian, the Nordic languages, Chinese, Japanese and Korean. Each agent's language level is checked before assignment to your account.
Coverage hours are set with you in the written quote, based on your customers' time zones and volumes. A seat is one full-time agent working 40 hours a week; wider coverage is staffed with more seats.
We validate the agent profiles with you, the agreement is signed and a deposit is paid before training and production. Your team is trained on your products, procedures and tone, and the start date is confirmed in writing after these steps.
Call or ticket reviews, regular calibration with your team and indicators agreed in your contract. We commit to the means we put in place, reviewed with you on a regular basis.
Agents work in your own tools, telephony and CRM, with the access rights you define. Personal data is handled following GDPR-aligned practices and your instructions.
Inbound customer service, order and claim handling, first-level technical support, and outbound calls such as follow-ups or reminders. The scope is written into your quote.
Our agents work from Casablanca, Morocco, a time zone close to European working hours.
Yes. The number of seats is set in your quote according to your volumes and can be adjusted with you afterwards.
Through call reviews, calibration sessions with your team and indicators agreed in your contract.
The hourly rate depends on the rarest language you need, with published premiums for multilingual agents, extended coverage and extra channels. The full rate card is on our Pricing page, and every project receives a written quote.
You do. We provide skilled agents in the requested languages; tools, telephony and CRM remain yours, and our agents work in them with the access you grant.
Request a quote · See the rate card by language
Related services : Multilingual customer service · B2B appointment setting and telemarketing · Email and live chat support
UBTCALL — Casablanca, Maroc — [email protected] — +212-537-373777