UBTCALL provides customer service teams in Casablanca that answer your customers in their own language, by phone, email or chat. You choose the language mix; we staff each language with agents whose level has been checked, trained on your products and your brand voice.
Each language is staffed with dedicated agents or bilingual agents, depending on your volumes. Shared procedures and regular calibration keep answers consistent from one language to another.
Agents work in the languages you choose from our rate card: Arabic, English, French, Spanish, Portuguese, Italian, Turkish, Polish, German, Dutch, Russian, the Nordic languages, Chinese, Japanese and Korean. Each agent's language level is checked before assignment to your account.
Coverage hours are set with you in the written quote, based on your customers' time zones and volumes. A seat is one full-time agent working 40 hours a week; wider coverage is staffed with more seats.
We validate the agent profiles with you, the agreement is signed and a deposit is paid before training and production. Your team is trained on your products, procedures and tone, and the start date is confirmed in writing after these steps.
Call or ticket reviews, regular calibration with your team and indicators agreed in your contract. We commit to the means we put in place, reviewed with you on a regular basis.
Agents work in your own tools, telephony and CRM, with the access rights you define. Personal data is handled following GDPR-aligned practices and your instructions.
Yes, bilingual or trilingual agents can be assigned when your volumes per language are small. A published premium applies for each additional language.
Each agent's language level is checked before assignment to your account.
Tell us which varieties of Arabic your customers use; we confirm in the quote what we can cover.
Yes. A new language is discussed according to your volumes and the availability of qualified agents, and confirmed in writing.
The hourly rate depends on the rarest language you need, with published premiums for multilingual agents, extended coverage and extra channels. The full rate card is on our Pricing page, and every project receives a written quote.
You do. We provide skilled agents in the requested languages; tools, telephony and CRM remain yours, and our agents work in them with the access you grant.
Request a quote · See the rate card by language
Related services : Call center outsourcing · B2B appointment setting and telemarketing · Email and live chat support
UBTCALL — Casablanca, Maroc — [email protected] — +212-537-373777