UBTCALL runs outbound B2B prospecting teams from Casablanca and Kénitra. Agents call the prospects you target, qualify their needs against your criteria and book meetings directly in your sales team's calendar, using your CRM and your scripts.
We agree with you on your target companies, qualification criteria and pitch. Agents call, log every contact in your CRM and book meetings for your salespeople. Campaigns respect each country's rules on business calls, including opt-out requests and do-not-call lists.
Agents work in the languages you choose from our rate card: Arabic, English, French, Spanish, Portuguese, Italian, Turkish, Polish, German, Dutch, Russian, the Nordic languages, Chinese, Japanese and Korean. Each agent's language level is checked before assignment to your account.
Coverage hours are set with you in the written quote, based on your customers' time zones and volumes. A seat is one full-time agent working 40 hours a week; wider coverage is staffed with more seats.
We validate the agent profiles with you, the agreement is signed and a refundable security deposit (2 weeks per agent, not deducted from invoices, refunded at the end of the partnership) is paid before training and production. Your team is trained on your products, procedures and tone, and the start date is confirmed in writing after these steps.
Call or ticket reviews, regular calibration with your team and indicators agreed in your contract. We commit to the means we put in place, reviewed with you on a regular basis.
Agents work in your own tools, telephony and CRM, with the access rights you define. Personal data is handled following GDPR-aligned practices and your instructions.
You provide the target accounts or lists, or we agree together on the criteria. Every contact is logged in your CRM.
Against the criteria you define, such as company size, role, need and timing. Only meetings that meet these criteria are booked.
Yes. Campaigns follow the rules of each target country, including opt-out requests and do-not-call lists. Some countries restrict cold calling, and we adapt the approach accordingly.
No. We commit to the means: agents, call volumes and reporting agreed in your contract. Results depend on your market and offer.
The hourly rate depends on the rarest language you need, with published premiums for multilingual agents, extended coverage and extra channels. The full rate card is on our Pricing page, and every project receives a written quote.
You do. We provide skilled agents in the requested languages; tools, telephony and CRM remain yours, and our agents work in them with the access you grant.
Request a quote · See the rate card by language
Related services : Call center outsourcing · Multilingual customer service · Email and live chat support
UBTCALL — Casablanca, Maroc — [email protected] — +212-537-373777