UBTCALL handles amicable payment follow-up from Casablanca and Kénitra, Morocco. Our agents remind your customers of unpaid invoices, answer their payment questions and record the arrangements you authorise, by phone and email, in your customers' languages and following your rules and the legal framework of each market.
Reminders of due and overdue invoices, inbound payment questions, recording payment arrangements within the limits you authorise, handing disputes to your teams, and updating your tools after each contact.
Agents work in the languages you choose from our rate card: Arabic, English, French, Spanish, Portuguese, Italian, Turkish, Polish, German, Dutch, Russian, the Nordic languages, Chinese, Japanese and Korean. Each agent's language level is checked before assignment to your account.
Coverage hours are set with you in the written quote, based on your customers' time zones and volumes. A seat is one full-time agent working 40 hours a week; wider coverage is staffed with more seats.
We validate the agent profiles with you, the agreement is signed and a refundable security deposit (2 weeks per agent, not deducted from invoices, refunded at the end of the partnership) is paid before training and production. Your team is trained on your products, procedures and tone, and the start date is confirmed in writing after these steps.
Call or ticket reviews, regular calibration with your team and indicators agreed in your contract. We commit to the means we put in place, reviewed with you on a regular basis.
Agents work in your own tools, telephony and CRM, with the access rights you define. Personal data is handled following GDPR-aligned practices and your instructions.
No. We handle amicable follow-up only. Disputed or escalated cases are passed to your teams or the provider you designate.
You do. Agents record arrangements within the limits you set in writing; anything outside them is referred to you.
Agents are trained on your tone and on a courteous, solution-focused approach, and contact rules are agreed with you.
Contact rules depend on each market and are set with you before production. You remain the creditor and decide the procedure.
The hourly rate depends on the rarest language you need, with published premiums for multilingual agents, extended coverage and extra channels. The full rate card is on our Pricing page, and every project receives a written quote.
You do. We provide skilled agents in the requested languages; tools, telephony and CRM remain yours, and our agents work in them with the access you grant.
Request a quote · See the rate card by language
Related services : Call center outsourcing · Multilingual customer service · B2B appointment setting and telemarketing · Email and live chat support · Inbound customer care · Finance and accounting back-office
UBTCALL — Casablanca, Maroc — [email protected] — +212-537-373777